Rental Terms & Conditions

The agreement between you and Prime Rentals Bonaire.

Last updated: 2 October 2026. These terms are available in English, Dutch, Spanish and German; all four language versions are equally binding. The current cancellation rules in section 8 are loaded from our booking system.

These Terms & Conditions govern the rental of vehicles from Prime Rentals Bonaire ("Prime Rentals", "we", "us"). By making a reservation you ("the renter") agree to these terms.

1. Driver requirements

  • The main driver and any additional driver must be at least 21 years old.
  • You must hold a valid driver's licence that has been held for at least 12 months.
  • You must present a valid licence, passport or ID, and the booking confirmation at pick-up.
  • Only drivers registered on the rental agreement are permitted to drive the vehicle.

2. Reservations and payment

  • To secure your reservation, you pay a prepayment of currently 25% of the rental total (see section 3) online by card; the percentage for your booking is shown in your price summary before you pay. This prepayment is required. Online payments are processed securely by Stripe, our payment provider: your card details go directly to Stripe, and we do not store them.
  • Your vehicle is only held for you once your prepayment has been received. If the payment is not completed within one hour of opening the payment page, the booking lapses and nothing is charged; you can then make a new booking.
  • Before you pay, you confirm that you accept these Rental Terms & Conditions, the Cancellation & Refund Policy and the Privacy Policy, and that you understand the prepayment is required. We keep a record that you accepted them, and when, together with the version of our payment and cancellation conditions that applied to your booking.
  • Your booking is confirmed once Stripe has confirmed your prepayment to us and the vehicle is still available for your dates. We then email you your booking confirmation, usually within a few minutes.
  • The remaining balance is due no later than pick-up; the due date is shown in your price summary before you pay. When you book, you choose from the options shown how you want to pay it: securely online before pick-up or, where offered, at the agreed pick-up location.
  • Where online payment of the balance is offered, you can pay it online before pick-up: straight after your prepayment, on the confirmation page; through the secure link in a payment reminder; or contact us with your booking reference and we will send you a secure payment link.
  • If you chose to pay at the pick-up location, you pay the remaining balance at the desk in cash or by bank transfer. If you prefer to pay by card, please pay online.
  • While a remaining balance is still open, we may email you a reminder with a secure payment link, usually about 15 and 7 days before pick-up, also if you chose to pay at the pick-up location; in that case you can still simply pay at pick-up. If you book less than about two weeks before pick-up, a reminder can arrive soon after your booking confirmation. It is a reminder, not a penalty.
  • Already paid in full? Then you do not need to do anything, and we email you a confirmation that your rental is fully paid.
  • The security deposit is separate from the rental price and from these payments; see section 4.

3. Prices & what's included

  • Prices are in US dollars (USD) per day and may vary by season.
  • Rates include standard insurance and maintenance. ABB (sales tax, currently 6%) is added on top of the rental and any extras, and is shown separately in your price summary.
  • Your rental total is the daily rate for your dates, minus any long-rental discount, plus the extras you choose, plus ABB. You see the full rental total before you pay. The security deposit is not part of it (see section 4).
  • For electric vehicles, charging at Sorobon Luxury Beach Resort is included.
  • A rental day is a 24-hour period. We allow a grace period of 60 minutes on the agreed return time. After that, a late-return charge may apply for each started hour, up to the price of one extra rental day, and it may be charged against your security deposit hold. Need the vehicle longer? Ask us on WhatsApp for an extension before your return time.

4. Security deposit

  • A security deposit applies. The amount depends on the vehicle and is shown in your price summary before you pay.
  • The security deposit is not part of the rental price and is not charged when you book. At pick-up we place it on your card as a temporary hold. It is not a payment.
  • You choose the card for the hold. If you agree to it when you book, Stripe, our payment provider, keeps the card you use for the prepayment on file, and we place the security deposit on that card at pick-up. We use it only for the security deposit of that booking. You can also use another card at pick-up, which you enter in Stripe's secure card form at our desk. Either way, we never see or store your full card number.
  • After the return inspection, which we do together with you, we release the hold once the vehicle is back on time, undamaged and with the same fuel or charge level as at pick-up. Your bank then removes the hold, usually within a few days.
  • Costs for damage, fines, missing fuel or charge, cleaning or a late return, and any rental balance that is still unpaid when you return the vehicle, may be charged against the security deposit hold before the rest is released. We always record the reason for any amount we charge.
  • A card hold expires after about a week, so for longer rentals we may need to place a new hold during your rental.
  • Prime Rentals may waive the security deposit at its discretion, for example for guests staying at Sorobon Luxury Beach Resort. A waiver is decided at the desk when you collect the vehicle and is not automatic.

5. Insurance & liability

  • Vehicles are covered by standard insurance with an excess (own risk) per claim.
  • A Full Insurance upgrade is available to reduce or remove the excess.
  • Insurance does not cover damage caused by negligence, off-road driving where not permitted, driving under the influence, or use by an unauthorised driver.
  • Tyre, underbody, roof and water damage may be excluded from standard coverage.

6. Use of the vehicle

  • The vehicle may only be driven on the island of Bonaire.
  • Washington Slagbaai National Park may only be entered with a suitable 4x4 vehicle.
  • No smoking inside the vehicle. The vehicle may not be sublet or used for hire/reward.
  • The renter is responsible for the vehicle, keys and documents during the rental period.

7. Fuel & charging

Petrol vehicles must be returned with the same fuel level as at pick-up. Electric vehicles can be charged at Sorobon Luxury Beach Resort, included in the price.

8. Cancellation & Refund Policy

Loading current cancellation policy…

  • To cancel, email us at info@primerentalsbonaire.com or message us on WhatsApp at +599 787 7529, with your booking reference.
  • Refunds are not automatic. Refund eligibility depends on the timing and circumstances of the cancellation and on the policy you accepted when you booked. We process approved refunds ourselves, and refunds of online payments go back to the card you paid with. How long a refund takes to reach you depends on Stripe, your bank and your card issuer.

Cancellation & Refund Policy

9. Damage, accidents & theft

  • In case of an accident, damage or theft, contact us immediately.
  • For accidents or theft, a police report must be obtained.
  • The renter is liable for damage up to the insurance excess, or in full where insurance does not apply.

10. Breakdown & roadside assistance

Our team is available to assist. In case of a breakdown, call +599 787 7529 before arranging any repair yourself.

11. Traffic fines & tolls

The renter is responsible for all traffic fines, penalties and charges incurred during the rental period.

12. Delivery & collection

For petrol vehicles, you can choose your hotel or resort as the pick-up and return location when you book. You can also choose Flamingo Airport as the pick-up or return location; the airport service has a fee, which is shown when you choose it and in your price summary before you pay.

Electric vehicles can be rented by anyone. They are collected and returned at Sorobon Luxury Beach Resort. If you are staying at Sorobon Luxury Beach Resort, we bring the vehicle to you there. Airport delivery and delivery to other hotels are not available for electric vehicles.

13. Governing law

These terms are governed by the laws of Bonaire, Caribbean Netherlands.

14. Contact

Prime Rentals Bonaire · Sorobon Luxury Beach Resort, Bonaire
Phone / WhatsApp: +599 787 7529
Email: info@primerentalsbonaire.com