Privacy Policy

How Prime Rentals Bonaire handles your personal data.

Last updated: 1 October 2026. This policy is available in English, Dutch, Spanish and German; all four language versions are equally binding.

Prime Rentals Bonaire ("we", "us") respects your privacy. This policy explains what personal data we collect, why, and your rights regarding it.

1. Who we are

Prime Rentals Bonaire is the controller of your personal data.
Sorobon Luxury Beach Resort, Bonaire · info@primerentalsbonaire.com · +599 787 7529

2. Data we collect

  • Identity & contact details: name, email, phone number, country and home address.
  • Booking details: vehicle, dates, pick-up/drop-off location, flight number, notes.
  • Driver details: driver's licence number and age (to meet rental requirements).
  • Payment data: the amounts due, paid and refunded, your payment and security deposit status, invoices, the references Stripe gives us for your payments, refunds and security deposit hold, and copies of the payment notifications Stripe sends us, which include your name, email address, billing address and your card's brand and last four digits. Your card details are entered on Stripe's secure payment page or in Stripe's secure card form; we never receive or store your full card number.
  • Booking agreements: that you accepted the Rental Terms & Conditions, the Cancellation & Refund Policy and the Privacy Policy, and when; the version of our payment and cancellation conditions that applied to your booking; your confirmation that the prepayment is required; your chosen way of paying the remaining balance; and the language you booked in.
  • Pick-up and return records: our inspection checklist, mileage and fuel or charge level, notes, photographs of the vehicle and your signature on the hand-over and return form.
  • Technical data: cookie choices and basic device/browser information.

3. Why we use your data & legal basis

  • To process and manage your booking (performance of a contract).
  • To contact you about your reservation (contract / legitimate interest).
  • To send you booking and payment emails in the language you booked in: an email when you place your booking, your booking confirmation, a notice when your rental is paid in full, payment reminders with a secure payment link while a remaining balance is still open, refund notices and a reminder before your return time (performance of a contract). These are service messages, not marketing.
  • To meet legal, tax and insurance obligations (legal obligation).
  • For optional analytics or marketing — only with your consent.

4. Sharing your data

We share data only where necessary with: Supabase (our booking database and the server functions that run our booking process); Stripe (payment processing: Stripe receives your name, email address and phone number, and the card details you enter on its payment page or card form, creates a customer record for you, processes your payments and refunds, and places the security deposit hold on your card); Resend (delivery of our booking and payment emails); Netlify (hosting of this website); and competent authorities or insurers where legally required. We do not sell your personal data.

Our contact page shows a map from Google Maps; when it loads, Google receives your IP address (see our Cookie Policy). Some of our pages load software from the jsDelivr network, which receives your IP address to deliver it.

5. Retention

We keep booking records for as long as needed to provide our service and to comply with legal and tax obligations, after which they are deleted or anonymised.

6. Your rights

  • Access, correct or delete your personal data.
  • Object to or restrict certain processing.
  • Withdraw consent at any time (e.g. for cookies).
  • Request a copy of your data (portability).

To exercise these rights, contact info@primerentalsbonaire.com.

7. Security

We apply modern security measures, including access controls and encryption in transit, to protect your data. Online payments are processed securely by Stripe, our payment provider: you enter your card details on Stripe's secure payment page, or, for the security deposit, in Stripe's secure card form at our desk, and we never receive or store your full card number. If you agree to it when you book, Stripe keeps the card you use for the prepayment on file so that we can place the security deposit of that booking on it; we use it for nothing else. No method is completely secure, but we work to keep your data safe.

8. International transfers

Some of our providers process data outside Bonaire; this applies in particular to Stripe (payments), Resend (email), Supabase (database) and Netlify (hosting). Where that happens, we rely on the safeguards in those providers' data-processing terms. Google (the map on our contact page) and jsDelivr (see section 4) may also process your IP address outside Bonaire. You can ask us which provider handles what, and where, at info@primerentalsbonaire.com.

9. Cookies

See our Cookie Policy for how we use cookies and how to manage your choices.

10. Changes & contact

We may update this policy from time to time. For any privacy question, contact info@primerentalsbonaire.com.